Terms & Conditions
The following terms and conditions are applicable to the supply of make-up products made by Forever52 Make Up Trading, herein referred to as “The Company” to its buyer, herein referred to as “The Customer”.
The prices of the goods will be as per quoted on the Website and all prices are quoted in AED. The Company ensure that the prices of the products are accurate at the time when the relevant information was entered into the system. However, if we discover an error in the price of Product(s) you ordered, please see clause 2.4 for what happens in this event.
Prices for our products may change from time to time, but changes will not affect any order are already confirmed.
The Website contains a large number of products. It is always possible that, despite The Company’s reasonable efforts, some of the products on the Website may be incorrectly priced. If The Company discovers an error in the price of the products that the Customer had ordered, The Company will inform The Customer of this error and The Company will give The Customer the option of continuing to purchase the product at the correct price or cancelling the order. The Company will not process The Customer’s order until instructions are received. If The Company is unable to contact The Customer using the contact details provided during the order process, The Company will treat the order as cancelled and notifies The Customer in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by The Customer as a mispricing, The Company does not have to provide the products to The Customer at the incorrect (lower) price.
Payments must be made in AED only, and by either of the following payment methods (except International Customers see clause 2.4) unless otherwise specified.
Paypal, Visa and Mastercard Credit and Debit Cards and Cash On Delivery for orders within UAE.
Any discounts issued are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. If any of the terms and conditions with which the discount codes were issued contradicts these terms and conditions, the terms and conditions in respect of the discount code will prevail. The Company reserves the right to reject or cancel any orders which do not comply with these terms even if The Customer’s credit or debit card has been charged.
International Customers – Customers from outside the United Arab Emirates can only pay by International debit or credit card and must pay in AED unless otherwise specified. All other terms and conditions apply.
The Company shall retain the property of the goods until full payment has been made by The Customer. The Customer will own the goods once full payment has been received by The Company.
All Orders are subject to availability. After placing an Order with The Company, The Customer will receive an order acknowledgement email and subsequent update email(s). Receipt of the acknowledgement and these emails by The Customer does not confirm that the Order has been accepted by The Company. Order acceptance and the creation of the contract between The Company and The Customer will start at the time the products ordered by The Customer are transmitted from The Company to be delivered to the address provided by The Customer.
The Company will use due diligence, in so far as it is in its power to do so, to keep the details of The Customer’s Order and payment secure, but in the absence of negligence on its part The Company cannot be held liable for any loss suffered by The Company if a third party procures unauthorised access to any data The Customer provide when accessing or ordering from the Website. Unfortunately, the transmission of information via the internet is not completely secure. Although The Company will exercise utmost care to protect the customer’s personal data, The Company cannot guarantee the security of The Customer’s data transmitted to the Website; any transmission is at The Customer’s risk. Once The Company received the customer’s information, The Company will use strict procedures and security features to try to prevent unauthorised access.
Any date or period for delivery shall be considered as indicative only, although it is The Company’s policy to try to despatch all orders within 3 working days if delivery is within the United Arab Emirates and 7 working days for outside the UAE, however, these delivery periods depends on the courier delivery time. Any products not available at the time of The Customer’s order will be sent to The Customer, as soon as possible, upon receipt of products by The Company the supplier. The Company cannot be held responsible for delays in the delivery caused by the supplier, the carrier or any other third party.
If The Customer orders goods from the Website for delivery to any of the International Delivery Destinations, The Customer’s order may be subject to customs duties/taxes which are applied when the delivery reaches its destination. Please note that The Company does not have control over these charges nor can it predict customs duties/taxes amount.
The Customer will be responsible for payment of any such customs duties/taxes. Please contact the destination’s local customs office for further information before placing an order.
The Customer must comply with all applicable laws and regulations of the country for which the Products are destined. The Company will not be liable or responsible if The Customer breaks any such law.
All Orders will be delivered using the service as detailed in the website at time of ordering. The Company holds the right to fluctuate any prices in proportion with its costs for shipping. The Customer must request any other delivery method at the time of order and goods will be shipped under the Customer’s responsibility.
The Customer assumes risk of the products ordered once they have been delivered to the address specified on the Order. The Company accepts no liability for undelivered parcels due to incorrect delivery address provided by The Customer; and/or The Customer fails to collect the Order from the delivery address specified.
In the event that an order is mishandled and is lost by a third party, The Company bears no risk once it has left their trading premises. Where goods have been received damaged, an exchange application will only be acknowledged if the goods are returned together with their original packaging within 7 days of receipt to The Company address.
Where the goods are signed for, The Customer bears the risk once the goods are signed for. If The Customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.
In the event of either of the circumstances detailed in clause 5.2 or 5.3, The Company will raise a claim to the carrier on behalf of The Customer. The Company will issue a ‘Lost Orders Form’ to be filled in and returned by The Customer before any claim can be pursued. However, this is not a guarantee and The Company has the right to refuse any application. Any refund/exchange given is at the discretion of the management of The Company. Failure to give accurate information while making a claim may lead to legal proceedings.
The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 7 days after their receipt The Customer had notified The Company in writing or by email that the goods are rejected. If no such action has been taken, The Company shall consider the products of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.
If the goods are to be rejected in the time limit set in clause 6.1 above, The Customer shall comply with the return procedure as defined in clause 7.2, below. The Company shall not accept any returned goods should the return did not follow the aforementioned return procedure.
The Customer must follow the returns policy as detailed on www.forever52cosmetics.com. An email is required to be sent to firstname.lastname@example.org ) to notify The Customer’s intention to return the goods.
In cases where the rejection of the goods is due to a defect or discrepancy in the order, The Customer is entitled to a replacement of the goods. The Customer must notify The Company within 7 days of purchase with all the proof (damage item picture) so replacement can be issued.The Company will examine the returned product and will notify The Customer of the replacement of the product within a reasonable period of time. The Company usually processes the replacement due to The Customer within 14 days of the day the return is received at The Company’s premises and upon confirmation by The Company to The Customer of the latter’s entitlement of a replacement for the defective product. Products returned by The Customer due to a defect will be replaced and The Company bears the delivery charges for both sending and returning the item to The Customer.
In cases where the rejection is due to an incorrect order from The Customer or to dissatisfaction, The Customer is entitled to a partial refund (full refund of the goods less any courier costs), unless the order is cancelled within the cooling off period in accordance with clause 8, in which case a full refund will be given. However, The Customer will bear the cost of returning the item to The Company. Goods must be returned to The Company in its unused/untampered condition, before the partial refund can be issued.
Cancellations which are not due to a defect or discrepancy are only accepted if The Customer complies with the following cancellation procedure and follows the Returns Procedure outlined in Clause 7.
Within 14 days after receipt of the goods, The Customer must contact The Company in writing via the contact details provided in clause 7.2. The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is The Customer’s responsibility to exercise utmost care of the products until its return to The Company. The Company will consider a negligence by The Customer by not providing utmost care if the goods have been used in a way or extent, exceeding a normal examination of product by a customer in a retail shop prior to purchase.